At Belsimpel, we go to great lengths for all our customers and in every situation. We want to distinguish ourselves by the service we offer and we do this by applying our family mindset. Helping customers, like you would help your own family. We now work with a team of more than 150 highly educated, driven students and young professionals. Together, we ensure that every customer is treated in the best possible way. With the international brand Gomibo we want to change the entire European mobile market, starting with Germany.
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As a customer service specialist, you ensure that each customer is well served and therefore happy and satisfied after their contact with you. Nowadays, we send a lot of parcels to Germany, which is why we are expanding our customer service with a team of colleagues who have a good command of the German language. Of course, we also want to offer our customers in Germany the best service! So do you have a good command of the German language? Then we might be looking for you.
At Belsimpel, customer friendliness always comes first, which is why we do not work with sales targets or bonuses. You provide each customer with personal but also independent advice. Does the customer want a phone that he can only use to make and receive calls? Then you wouldn't recommend the most expensive and fastest device, would you? We believe that if we help the customer as honestly as possible, the customer will automatically come back to us. During the training you will learn all about our working methods and the latest phones and gadgets. You don't have to be an expert in this yet, but it is important that you are eager to learn and want to know more about it.
As part of Team Customer Service, you know exactly how to ask the right questions to find out which device suits the customer best or where the customer could use some extra help. Does the customer have a question about the guarantee procedure? You know the answer in no time and make sure the customer understands it even better. In the beginning, this will mainly be by email, but if a customer has problems while ordering, you call the customer to lend a hand.
You go the extra mile every day to offer our customers the very best solution. Did something go wrong by accident? Then you make sure that the customer is fully satisfied again. It may be that you come up with a solution that falls outside the standard working method. Can’t find a solution by yourself? Then your colleagues are always there to think along with you, after all, you are a team.
Every day of the week, from early to late, Team Customer Service goes to great lengths for all customers who could use some help. You can flexibly combine your hours with your studies as our customer service team is open 7 days a week between 9:00 and 00:00. Within this international customer service team, there are two specialisations: Mobile World and Technical Service. As a Mobile World Specialist, you help international customers make the right choice for a device or accessory. In the Technical Services specialization, you help customers with (technical) questions about a device, for example, with setting up the mail or if their Internet is not working. In this function, you will develop communication and problem-solving skills that will benefit you for the rest of your career.
After college you cycle to our office on the Grote Markt. When you enter, Rosalie greets you enthusiastically and you chat about the past weekend. After hanging up your coat, you walk to the meeting room where the day's activities begin. It promises to be a busy, but fun day. The new iPhone is being launched today, so many customers will be asking for your advice on selecting their device. Yesterday you worked an email shift and today you're looking forward to speaking to a lot of nice customers during your call shift! You answer each customer's question and constantly think about how you can go the extra mile. At the end of your shift, you turn off your computer with a clear conscience - you've made a lot of customers happy today. Besides, it's Friday, which means: the VrijMiBo (Friday afternoon drinks)! Jesse is waiting for you at the tap and provides you with a cold beer, after which you drink it in the bright sunshine on the roof terrace with your colleagues Jochem and Bianca.
In addition to a competitive salary and special Belsimpel Benefits, we also offer:
Plenty of career opportunities
From day one, you make the difference.
Working in the city centre of Groningen
On your bike to the office.
Increase your (super)powers
Work with > 600 fanatical colleagues.
Unique working atmosphere
Weekly socials and activities
If you start with us in customer service, you will be trained to be a specialist during an introductory period. Our training weeks are mainly on Monday evenings and the schedule is perfectly aligned with your student life. You do not have to work more than 16 hours and you can also plan your hours flexibly during these training weeks. The starting date is in consultation.
At Belsimpel, we work with different levels. You start at the customer service with emailing and jump in the line as soon as a German customer calls. When you have been employed a little longer, there is the possibility to grow to a higher level, where you get more tasks and more responsibilities. Eventually, you can move up to the role of coordinator, where you will be helping colleagues with difficult issues or training and coaching new colleagues.
Besides growing within your own function, working in customer service is a good basis to grow into another (study-related) function within Belsimpel, either during or after your studies.
You see the core of a problem or question straight away and you solve everything as efficiently as possible.
You are involved and feel responsible for the customers you speak to.
You are fluent in German and English. In addition, you can understand Dutch, but speaking Dutch is not required.
You are studying at least at hbo/university level.
You will be in Groningen for at least 2 years and are available to join our team. (preferably longer!)
You are available (at least) 1 evening per week and 1 weekend day per 2 weeks.
You can work a minimum of 16 hours per week.
If you have any questions regarding this vacancy, you can always contact our Talent & Recruitment Specialists. They are available on business days between 9:00 and 17:30 at the phone number 050-2113856. You can also send an email to email@example.com.
Do you want to know what the application process looks like? Click here.
Will you be there next year?